FAQs


Can I buy from you in person instead of through the web site?

Yes. We will have a booth at the these races during the 2009 dragon boat season. If you live in the Portland/Vancouver area you can contact us at sales@dragonboatstuff.com to arrange to meet down by the waterfront.

Do I have to pay sales tax?

Sorry, but if we ship something to you in Washington state or if the sale is made in person in a state that charges sales tax (not Oregon), then you will have to pay the appropriate sales tax.

How much is shipping?

TBD

What shipping method do you use?

Generally the United States Postal Service (USPS) -- either First Class mail, Parcel Post, or Priority Mail. If your order is really big/heavy we can consider other shipping options.

Do you ship internationally (outside the US)?

Yes, but the web site isn't set up yet for international orders. If you'd like to buy something in the meantime for shipment outside the US please contact us directly at sales@dragonboatstuff.com.

The box that I received from you looks reused. What's that all about?

We use recycled packing materials whenever possible (just about everything except the tape). The shipping boxes may not be pretty, but rest assured that your items will be carefully packed and well protected.

I want a large quantity of an item, but the web site won't let me add the full quantity to my shopping cart. What should I do?

Contact us at sales@dragonboatstuff.com before placing your order. The shopping cart limits quantities of items to assure that the items are in stock when you place your order. Additional quantities may (or may not) be available.

What about returns?

We expect you to be delighted with your merchandise. If any of your items were received damaged, please contact service@dragonboatstuff.com immediately upon receipt of your order and we will arrange to replace the damaged item. Not quite what you expected? Again, please contact service@dragonboatstuff.com immediately upon receipt of your order and we'll see what we can do to arrange an exchange.

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This page last modified on Sunday, September 28, 2008